Martins Blog

Trying to explain complex things in simple terms

Oracle Support-final update to SR

Posted by Martin Bach on February 10, 2011

Just had a really pleasent exchange with Oracle support. I was after a way to purge the repository database of an OEM 11.1 Grid Control installation without having to blow it all away. Unfortunately, there is no such option. However, what I liked was this final update from the support member:

Generic Note
————————
Martin,

From sunny Colorado – blue sky and SNOW! – I do wish we could have provided a better option.

But I do want to thank you so much for your kindness and patience. You are the best kind of customer to work with. That means a lot, in these challenging jobs.

Very best,
Thom

The whole SR was well and competently managed by Thom, and at no time did he come up with techniques to buy more time by asking for irrelevant log files or similar. I wish more support staff were like him.

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