My Oracle Support broken again
Posted by Martin Bach on November 23, 2009
Some more grief today when trying to raise service requests through the flashy yet unreliable MOS frontend. Today has apparently seen the rollout of a patch only to break it some more. Check the oracle-l mailing list archives for some user feedback, it really has been horrendous. If you had to design a hack of the site, it couldn’t have been as bad.
But I digress. I had the problem that MOS didn’t accept my choice of product in the 2nd page of the wizard, even when selecting it from the drop-down list. Oracle Server – Enterprise Edition: how could this be more basic? Anyway, I phoned Oracle support and the first 3 people hung up in the cause of our conversation. Now that it creative support work! But it’s only a problem with the application, which can be worked around. First of all, don’t use the flash interface, for the obvious problems. Use the HTML version instead: https://supporthtml.oracle.com and log in as normal
In order to raise a SR, use the following instructions after having clicked on “Create SR”:
- Please fill in the first 2 pages only!
- Then click on “save draft”
- Sign out of metalink, then close your browser (not joking!)
- Start another browser and log in again using the html interface
- Next go to the SRs and find your draft
- From there on, proceed as normal.
Hope that helps!